Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach our editorial team and what you can expect once you do.
How to Reach Our Team
Email is the most reliable way to contact us. We read every message that comes in and aim to reply within two working days. Please write to us at [email protected]
A short summary of what your message is about helps us route it to the right person and get back to you faster. If you're asking about a specific site, let us know the name so we can check the details you're referring to.
What You Can Get in Touch About
- Questions about our reviews — If something in one of our guides to online casinos, welcome bonuses or wagering requirements isn't clear, ask and we'll explain it in plain terms.
- Corrections and updates — Casino terms change often. Bonus percentages, minimum deposits, payment methods and withdrawal limits are all reviewed periodically, but if you've noticed something on the site that looks out of date, tell us and we'll check it.
- Feedback on our coverage — If there's a topic around casinos not on GamStop, payments, or game selection you'd like us to cover in more depth, we're glad to hear suggestions.
- Partnership or editorial enquiries — Organisations wanting to discuss editorial matters should introduce themselves and outline their enquiry clearly.
- Concerns about a listed operator — If you've had a dispute or an issue with a casino featured on the site, including anything related to withdrawals, verification checks or account restrictions, let us know what happened. It helps inform how we assess these operators going forward.
A Word on Our Scope
We publish independent, research-based content about casinos not on GamStop for readers in the UK, covering areas such as bonus terms, wagering requirements, payment methods and licensing. We're not a customer support desk for any individual casino, so if you have an urgent account or withdrawal issue with an operator, contact that operator directly through its own support channels first. Our team can still look into general feedback about an operator's conduct, but we can't intervene in individual account disputes.
If you're concerned about your own gambling, or that of someone close to you, please mention this in your message. We can point you towards GamCare or GAMSTOP for further support, though we'd always encourage contacting those organisations directly for immediate help, since they are set up specifically for that purpose.
What Happens After You Email Us
Every message is read by a real member of our editorial team, written by contributors such as our lead researcher Imogen Copleton and colleagues who work on our casino guides. We don't rely on automated replies in place of a genuine response.
Our target is to reply within two working days. During busier periods this can take a little longer, but we follow up on every enquiry we receive.
Before You Write In
If your question is about how welcome offers, free spins or wagering requirements generally work, you may find the answer already covered in our guide to trusted non GamStop casinos in the UK, which sets out how we assess operators and what to check before signing up. It's worth a look before you email, in case it saves you the wait.
Keeping Our Content Accurate
We aim to keep our casino reviews, bonus breakdowns and payment guides honest and current, and reader feedback plays a real part in that. If something published on this site has affected you — whether that's a bonus term that didn't match what was advertised, a slow withdrawal, or anything else — we want to know about it, even where we can't resolve the underlying issue ourselves.
Thank you for taking the time to read this far. We look forward to hearing from you.